Terms & Conditions

Fresh Phones – Terms & Conditions

Welcome to Fresh Phones!
By accessing or purchasing from www.fresh-phones.shop, you agree to the following Terms & Conditions.

All prices are listed in South African Rand (ZAR) and include VAT where applicable.
Payment must be made in full at checkout via our approved payment gateways.
We reserve the right to cancel any order if payment is not successfully processed or if the order cannot be fulfilled.

Orders are processed within 1–2 business days after payment confirmation.
Delivery is handled via trusted courier partners such as DHL or Aramex.
Standard delivery times are 5–8 business days, depending on your location within South Africa.
A tracking number will be provided once your order has been dispatched.
Please ensure that all shipping information is correct. We are not responsible for delays due to incorrect address details.

If you are not fully satisfied with your purchase, you may return it within 7 days of delivery.
Items must be unused, in the same condition you received them, and in the original packaging.
To initiate a return, please email us at parker@fresh-phones.shop with your order number and reason for return.
Refunds will be processed within 3–5 business days after the returned item has been inspected and approved.
Shipping costs are non-refundable unless the return is due to an error on our part (e.g., incorrect item shipped).
Fresh Phones reserves the right to refuse returns that do not meet the above conditions.

All devices sold by Fresh Phones come with a 1-year warranty against manufacturer defects.
The warranty does not cover accidental damage, water damage, or damage caused by misuse.
If you experience a fault within the warranty period, please contact us at parker@fresh-phones.shop for assistance.
Proof of purchase is required for all warranty claims.
Repairs or replacements under warranty will be processed as quickly as possible, subject to parts availability.

We strive to ensure that all product descriptions, images, and pricing are accurate.
In the event of a pricing or description error, we reserve the right to correct the error and cancel or amend orders where necessary.
All products are subject to availability. We will inform you promptly if an item you have ordered is unavailable.

We respect your privacy. Personal information collected during checkout is used solely to process and deliver your order.
We do not share your information with third parties unless required by law.
By shopping with us, you agree to the terms outlined in our Privacy Policy.

Fresh Phones reserves the right to update or modify these Terms & Conditions at any time.
Changes will take effect immediately upon posting to the website. It is your responsibility to review these terms regularly.

If you have any questions regarding these Terms & Conditions, please contact us at parker@fresh-phones.shop.

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